Shipping policy
(Last updated July, 2022)
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The shipping time consists of two sections
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
- The order processing time is 1-2 business days, as we fully check our customers and fulfill orders.
- Shipping time is between 10-21 business days depending on your geographic location and availability of stock.
USA
Standard Secured Shipping & Insurance takes 12 - 17 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Canada
Standard Secured Shipping & Insurance takes 12 - 17 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 15 - 21 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 12 - 18 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 10 - 21 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average of all our orders. Some orders may go faster or slower depending on the location of the recipient and the fulfillment center used*.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
DAMAGE
Please note that we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
If your Onetwoyoung product order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via «Contact us» Form.
Please note that you will have to provide us with:
1. Pictures of the damaged item.
2. Pictures of the damaged packaging.
**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**
*** Last Edited on 2022-07-14
TRACKING:
Please follow these instructions:
Copy either your:
order number
tracking number or
email address
Paste any of the information mentioned above into this page https://onetwoyoung.com/TRACKYOURORDER and press “track”
Check your order status
(Last updated July, 2022)
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The shipping time consists of two sections
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
- The order processing time is 1-2 business days, as we fully check our customers and fulfill orders.
- Shipping time is between 10-21 business days depending on your geographic location and availability of stock.
USA
Standard Secured Shipping & Insurance takes 12 - 17 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Canada
Standard Secured Shipping & Insurance takes 12 - 17 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 15 - 21 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 12 - 18 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 10 - 21 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average of all our orders. Some orders may go faster or slower depending on the location of the recipient and the fulfillment center used*.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
DAMAGE
Please note that we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
If your Onetwoyoung product order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via «Contact us» Form.
Please note that you will have to provide us with:
1. Pictures of the damaged item.
2. Pictures of the damaged packaging.
**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**
*** Last Edited on 2022-07-14
TRACKING:
Please follow these instructions:
Copy either your:
order number
tracking number or
email address
Paste any of the information mentioned above into this page https://onetwoyoung.com/TRACKYOURORDER and press “track”
Check your order status
